A Step Towards Inclusivity
Grand Central has taken a significant step in enhancing its customer service by introducing a Smartloop hearing device at its Customer Service desk.
This innovative technology aims to support visitors with hearing aids or cochlear implants by leveraging Telecoil (T-Coil) technology.
This feature minimises background noise and clarifies speech, making interactions with staff smoother and more effective.
Supporting the Hard of Hearing
Centre Manager Tracey Ford emphasised the importance of this initiative, highlighting Grand Central’s commitment to accessibility and inclusiveness.
“The portable Hearing Loop will benefit those in the community who may not have been able to seek assistance from our customer service team in the past due to the external noise of the environment,” she stated.
Industry Recognition and Support
Tony Whelan, Business Manager for Better Hearing Australia (BHA), praised Grand Central for adopting this technology.
BHA, a leading advocate for Australians with hearing loss, has been instrumental in promoting the benefits of hearing loops. “We know that 1 in 6 Australians experience some form of hearing loss, and that is expected to increase to 1 in 5 by 2050.
We encourage all businesses open to the public to consider how they can improve the customer experience for those with hearing loss,” he noted.
A Growing Necessity
The introduction of the Smartloop hearing device at Grand Central aligns with the rising need for hearing support solutions in Australia.
With hearing loss affecting a significant portion of the population, initiatives like this are crucial. BHA continues to advocate for wider adoption of hearing loops, which remain one of the best solutions for hearing augmentation.
For those requiring assistance, the Smartloop hearing device is available at the Customer Service desk on Level 1, near Myer. This step forward in hearing accessibility at Grand Central underscores the centre’s dedication to serving all its visitors effectively.
Incorporating hearing accessibility at Grand Central is not just about compliance but about making a real difference in the lives of people with hearing impairments.
